Front Office Receptionist

Front Office / Customer Relationship Officer (CRO)

Key Responsibilities

1. Guest Handling & Reception

• Welcome guests with a warm and professional attitude.
• Provide complete spa menu guidance and explain available therapies, packages, and offers.
• Manage walk-ins and guide guests through check-in and check-out procedures.
• Maintain a clean, calm and premium reception ambiance.

2. Appointment & Schedule Management

• Manage bookings via phone, WhatsApp, website & walk-ins.
• Allocate masseuses based on availability and operational guidelines.
• Ensure appointment timelines are managed efficiently.
• Coordinate with therapists for smooth service flow.

3. Customer Relationship Management

• Build rapport with customers to encourage repeat visits.
• Inform customers about special offers, tele-caller benefits, or membership plans.
• Handle customer questions professionally (e.g., therapist queries, service procedures, etc.).
• Ensure customer satisfaction and collect feedback after sessions.

4. Telecalling & Follow-Up

• Call old customers to invite them for repeat visits and explain special revisit rates.
• Follow up on pending appointments or rescheduling.
• Maintain call logs and conversion reports.

5. Billing & Payments

• Handle billing through POS / software.
• Ensure accuracy in package price, taxes, discounts, and telecaller offers.
• Maintain daily cash, UPI, and card payment reports.

6. Coordination & Operations

• Liaise with housekeeping for room readiness.
• Coordinate with therapists to avoid wait times.
• Support the manager in maintaining service standards.

7. Compliance & Professional Standards

• Follow Mazaya’s professional and family-friendly guidelines.
• Ensure rules are followed:

— No sharing of therapist photos
— No choosing therapists— Maintain privacy and safety of customers

• Maintain confidentiality of customer data.

Required Skills

• Excellent communication skills (English & Tamil essential).
• Polite, customer-friendly attitude.
• Ability to multitask in a fast-paced environment.
• Basic computer & WhatsApp proficiency.
• Strong teamwork and problem-solving skills.

Experience

• 1–3 years in Spa, Hospitality, Hotel, Salon, or Customer Service preferred.
• Freshers with excellent communication & attitude can apply.

Working Hours

• Shift-based (9 hours) including weekends and holidays.
• Weekly off as per rota.

Salary

• Competitive salary + Incentives + Performance bonus.

Job Type: Full-time

Pay: ₹18,000.00 - ₹30,000.00 per month

Work Location: In person