Front Office Receptionist

Department: Front Office
Reports To: Front Office Manager / Hotel Manager

Job Summary

The Front Office Executive is responsible for delivering excellent guest service at the front desk. This role involves welcoming guests, handling check-in and check-out procedures, managing reservations, answering guest inquiries, and ensuring a pleasant stay experience in line with hotel standards.

Key Responsibilities

• Greet and welcome guests in a courteous and professional manner
• Handle guest check-in and check-out efficiently
• Manage room reservations, cancellations, and modifications
• Answer phone calls, emails, and guest queries promptly
• Maintain accurate guest records and billing information
• Handle cash, card payments, and prepare daily reports
• Coordinate with housekeeping for room status updates
• Address guest complaints and resolve issues politely and effectively
• Provide information about hotel services, facilities, and local attractions
• Ensure front desk area is clean, organized, and presentable
• Follow hotel policies, safety procedures, and service standards

Required Skills & Qualifications

• Bachelor’s degree / Diploma in Hotel Management or relevant field (preferred)
• Previous experience in a hotel front office is an advantage
• Excellent communication and interpersonal skills
• Good command of English (additional languages are a plus)
• Basic computer knowledge and familiarity with hotel management software
• Ability to multitask and work under pressure
• Friendly, well-groomed, and customer-focused attitude

Working Conditions

• Shift duty including night shifts, weekends, and holidays
• Standing for extended periods
• Direct interaction with guests and hotel staff

Desired Qualities

• Pleasant personality
• Problem-solving ability
• Team player with a positive attitude
• Strong attention to detail

Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person