Job
Description
We are seeking a proactive and reliable Front Office Manager to oversee the daily operations of our hostel. This role requires a blend of organizational, and interpersonal skills to manage property operations, resident satisfaction, and administrative duties while ensuring the hostel runs smoothly. Key Responsibilities: Property Management: **• **Oversee the maintenance and upkeep of the property, facilities, and grounds. **• **Coordinate with external contractors for cleaning, plumbing, electrical work, and repairs. **• **Conduct regular property inspections to ensure compliance with safety and hygiene standards. **• **Maintain records for property maintenance, repair requests, and inventories. **• **Manage budgets, control costs, and monitor expenditures. Resident and Guest Management: **• **Supervise resident registration, room allocation, and check-in/check-out processes. **• **Maintain up-to-date reservation records and ensure smooth operations across booking platforms. **• **Serve as the primary point of contact for guests, addressing concerns and inquiries promptly. **• **Implement and enforce hostel rules to foster a positive and harmonious environment. **• **Resolve guest complaints and mediate conflicts effectively. Operational and Administrative Management: **• **Ensure smooth functioning of the front office, including timely responses to calls and emails. **• **Monitor and update OTA platform pricing regularly based on competitor analysis and occupancy trends. **• **Prepare and share daily pricing reports with management for approval. **• **Maintain accurate financial records, including rent collection, utility payments, and expenses. **• **Collaborate with management to develop strategies for enhancing guest satisfaction and occupancy. Maintenance and Inventory Control: **• **Monitor inventory levels, source supplies, and establish relationships with reliable vendors. **• **Research suppliers to secure the best pricing and deals for essential items. **• **Implement and oversee preventive maintenance schedules for the property. **• **Ensure timely replenishment of consumables and upkeep of all facilities. Housekeeping and Hygiene: **• **Supervise housekeeping schedules and ensure cleanliness across all areas of the property. **• **Maintain hygiene standards and organize periodic deep cleaning as needed. **• **Address maintenance issues identified during inspections. Safety and Security: **• **Implement security measures, including monitoring CCTV and managing emergency protocols. **• **Conduct fire safety drills and ensure all safety equipment is functional. **• **Respond promptly to emergencies and security concerns. Requirements: **• **Proven experience in property or hostel management, or a related field. **• **Excellent organizational and problem-solving skills. **• **Strong interpersonal and communication abilities. **• **Ability to manage multiple responsibilities and prioritize effectively. **• **Knowledge of building maintenance, safety, and security protocols. **• **Proficiency in Microsoft Office Suite or similar tools. **• **Availability to work flexible hours, including weekends and holidays, as required. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Education: Higher Secondary(12th Pass) (Preferred) Experience: Microsoft Office: 1 year (Preferred) total work: 1 year (Preferred) Language: English (Preferred) Work Location: In person
