Front Office Manager

Job Title: Front Office Manager
Palakkad, KeralaDepartment: Front OfficeExperience Required: 4–5 years as Front Office Manager in a reputed wellness or Ayurvedic resortGender Preference: MaleLanguages Required: Excellent command over English and Malayalam

Salary Range: ₹32,000 – ₹35,000 (Accommodation will be provided)
Interview Mode: Only Face-to-Face

Job Role Summary:
We are looking for a dynamic and experienced Front Office Manager who will be responsible for overseeing all front office operations to ensure exceptional guest service. The ideal candidate should be well-versed in handling wellness resort clientele, managing reservations, coordinating guest check-ins/outs, and maintaining high service standards.

Key Responsibilities:
Supervise and lead the front office team to deliver excellent guest experiencesHandle guest arrivals, departures, complaints, and requests with utmost professionalismManage room allocations, check-in/check-out procedures, and billingCoordinate with other departments (Housekeeping, Ayurveda, F&B) for seamless service deliveryMaintain records of guest feedback, reports, and front office operationsTrain and monitor front office staff performance and grooming standardsEnsure smooth handling of international and domestic guestsPrepare duty rosters and ensure 24/7 front office coverageWork closely with management on guest satisfaction metrics and improvement areasCandidate Requirements:Minimum 4–5 years of experience as a Front Office Manager in a wellness resort or Ayurvedic retreatStrong leadership and communication skillsExcellent spoken and written English as well as fluency in MalayalamProfessional appearance and positive attitude

Sound knowledge of front office software systems and online booking platforms
Ability to handle high-pressure guest situations with maturity and calmShould be willing to stay on-site (accommodation will be provided)

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Job Types: Full-time, Permanent

Pay: ₹32,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person

Speak with the employer
+91 9205936567