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Front Office Manager

The Ocean Pearl Hotels Private Limited

10 - 15 years

3 - 6 Lacs

mangaluru

Posted:None| Platform:

Apply

Skills Required

reservation front office operations channel management guest relationship management reputation management room sales pos budget management employee engagement performance management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Now Hiring: Front Office Manager The Ocean Pearl, Mangalore

The Ocean Pearl

Front Office Manager

Position: Front Office Manager

Location

Property

Experience

Language

Qualification

Salary

Key Duties & Responsibilities:

Lead and manage the
Front Office operations
including Reception, Reservations, Guest Relations, Concierge, and Bell Desk.
Ensure
seamless check-in and check-out
experiences and manage guest queries with prompt and professional responses.
Maintain high levels of
guest satisfaction
, handle VIP arrivals, and resolve escalations with a service-focused approach.
Coordinate with Housekeeping and other departments to ensure
room readiness and guest comfort
.
Manage and train a team of front office associates, scheduling shifts, monitoring performance, and fostering a guest-centric culture.
Monitor occupancy, ARR, RevPAR, and generate daily reports for senior management.
Drive upselling of rooms and hotel services while maintaining high service standards.
Maintain all
front office systems
and ensure compliance with SOPs and brand standards.

Industry

Hospitality

Employment Type

Full-time

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