Front Office Manager

Lilac Homes is a premium serviced apartment provider located in Bharananganam, offering comfortable stays and homely hospitality to guests. We are committed to providing a seamless experience through efficient service, cleanliness, and customer care.

We are looking for an experienced and proactive Front Office Manager to oversee the daily operations of our serviced apartments. The ideal candidate should be confident, customer-friendly, and capable of managing bookings, guest relations, and overall front desk responsibilities.

Preferred Candidate:

• Male, with prior experience in hotel/serviced apartment front office management
• Strong communication and customer-handling skills
• Professional, polite, and responsible in behaviour

Key Responsibilities:

• Manage daily front office operations
• Handle guest check-ins, check-outs, and reservations
• Acquire new bookings through calls, online platforms, and walk-ins
• Respond to guest inquiries and resolve issues promptly
• Coordinate with housekeeping and maintenance teams
• Maintain records, billing, and basic administrative tasks
• Ensure a high level of customer satisfaction and smooth workflow

Requirements:

• Experience in hotel/serviced apartment front office operations
• Good communication skills in English and Malayalam
• Ability to handle guests professionally and courteously
• Proficiency in computer applications including MS Excel and Tally Prime
• Strong organisational and problem-solving skills

Job Type: Full-time

Pay: ₹22,000.00 - ₹28,000.00 per month

Work Location: In person