Front Office Manager

Front Desk Manager Responsibilities:

• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Tending to guests' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area is kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Managing budgets, records, and contracts.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records, among others, as needed.

Front Desk Manager Requirements:

• High school diploma or GED.
• Bachelor's degree in hospitality or similar.
• A minimum of 2 years of experience as a front desk manager or similar.
• Proficient in hotel front desk software such as HotelKey, innRoad, and Cloudbeds.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Nashik, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Hotel management: 4 years (Required)
• total work: 5 years (Required)

Language:

• English (Required)

Work Location: In person