Role Overview We're looking for a hands-on marketing professional to support and execute campaigns that drive brand visibility, guest engagement, and bookings across our hospitality properties. This role blends creativity with execution and is perfect for a doer with digital-first thinking. Key Responsibilities: Marketing Strategy & Day to Day Campaign Execution Assist in planning and implementing seasonal and thematic marketing campaigns for hotels and F&B outlets. Coordinate with design and content teams to ensure timely execution of creatives across touchpoints. Track marketing calendars, campaign goals, and success metrics. Digital marketing Manage social media content calendar and oversee daily publishing and community engagement. Coordinate with agencies and teams to plan and monitor digital ads (Google, Meta, etc.) to drive traffic and bookings. Optimize website content and business listings across OTAs to ensure brand consistency and visibility. Collaborations & PR Assist in influencer and media collaboration execution. Coordinate with PR partners for press releases and events. Maintain press kits, media assets, and brand decks. Requirements: 2-4 years of marketing experience, preferably in hospitality, travel, or lifestyle sectors. Strong understanding of digital marketing, social media, and brand storytelling. Proficient in tools like Google Analytics, Meta Business Manager, Canva, MS Office Excellent communication and project management skills. Highly organized, deadline-driven, and collaborative in team settings. Bonus: Basic understanding of design tools (Photoshop/Figma), CRM tools, or CMS platforms. Show more Show less
Company Description At Mosaic Hotels, every stay is a unique composition of style, soul, and a sense of place. We merge contemporary design, thoughtful hospitality, and immersive experiences to create destinations that are both familiar and inspiring. Whether it’s the urban pulse of Noida, the mountain calm of Mussoorie, or the mindful stillness of Seed by Mosaic in Ranikhet, each property invites guests to slow down, savor the moment, and connect meaningfully with their surroundings. Mosaic Hotels offer spaces to feel, gather, rediscover simplicity, and experience the charm of culture and the elegance of comfort. Role Description This is a full-time on-site role for a Senior Captain located in Noida. The Senior Captain will be responsible for overseeing restaurant and dining operations, ensuring excellent customer service, managing staff, coordinating with the kitchen, and maintaining high standards of cleanliness and safety. They will also handle guest inquiries, resolve issues, and provide a welcoming atmosphere to enhance the overall dining experience. Qualifications Excellent customer service and communication skills Working Knowledge of IDS Next software is preferred. Strong leadership and team management skills Experience in restaurant operations and knowledge of food safety standards Ability to resolve guest issues and handle inquiries professionally Attention to detail and commitment to maintaining high standards of cleanliness Ability to work efficiently in a fast-paced environment Previous experience in the hospitality industry, particularly in a supervisory role, is a plus Diploma or degree in Hospitality Management or related field
Role Overview We're looking for a hands-on marketing professional to support and execute campaigns that drive brand visibility, guest engagement, and bookings across our hospitality properties. This role blends creativity with execution and is perfect for a doer with digital-first thinking. Key Responsibilities: Marketing Strategy & Day to Day Campaign Execution Assist in planning and implementing seasonal and thematic marketing campaigns for hotels and F&B outlets. Coordinate with design and content teams to ensure timely execution of creatives across touchpoints. Track marketing calendars, campaign goals, and success metrics. Digital marketing Manage social media content calendar and oversee daily publishing and community engagement. Coordinate with agencies and teams to plan and monitor digital ads (Google, Meta, etc.) to drive traffic and bookings. Optimize website content and business listings across OTAs to ensure brand consistency and visibility. Collaborations & PR Assist in influencer and media collaboration execution. Coordinate with PR partners for press releases and events. Maintain press kits, media assets, and brand decks. Requirements: 2-4 years of marketing experience, preferably in hospitality, travel, or lifestyle sectors. Strong understanding of digital marketing, social media, and brand storytelling. Proficient in tools like Google Analytics, Meta Business Manager, Canva, MS Office Excellent communication and project management skills. Highly organized, deadline-driven, and collaborative in team settings. Bonus: Basic understanding of design tools (Photoshop/Figma), CRM tools, or CMS platforms.
Salary: 25K Gross/month PLEASE NOTE: HOTEL EXPERIENCE IS A MUST Job Purpose: The Front Office Executive will be responsible for creating a positive first impression for guests by delivering warm, professional, and efficient service at the reception. This role involves handling guest check-in/check-out, managing reservations, addressing guest queries, coordinating with other departments, and ensuring the highest standards of hospitality in line with Mosaic Hotels’ service culture.. Key Responsibilities: Guest Services Welcome guests with courtesy and professionalism upon arrival. Handle check-in and check-out processes smoothly. Assist guests with inquiries regarding hotel services, facilities, and local attractions. Manage guest requests, complaints, and feedback promptly and effectively. Ensure a personalized and memorable guest experience. Reservations & Cashiering Handle room reservations, cancellations, and modifications. Update guest information accurately in IDS PMS. Process payments, prepare bills, and maintain accurate cash and credit card transactions. Communication & Coordination Coordinate with housekeeping, F&B, engineering, and other departments for smooth guest service. Maintain effective communication with team members and management. Answer phone calls and emails promptly with courtesy and professionalism. Operational Excellence Maintain up-to-date knowledge of room rates, packages, and promotions. Ensure the lobby and front desk area are clean, organized, and welcoming. Follow hotel policies, procedures, and safety standards. Maintain accurate records of guest check-ins, check-outs, and occupancy. Qualifications & Skills: Graduate/Diploma in Hotel Management or related field. 3–4 years of experience in front office/reception in a hotel. Knowledge of IDS. Excellent communication and interpersonal skills. Strong problem-solving ability and guest-oriented approach. Professional appearance, positive attitude, and ability to work in shifts.
Company Description At Mosaic Hotels, every stay is a unique composition of style, soul, and a sense of place. We merge contemporary design, thoughtful hospitality, and immersive experiences to create destinations that are both familiar and inspiring. Whether it’s the urban pulse of Noida, the mountain calm of Mussoorie, or the mindful stillness of Seed by Mosaic in Ranikhet, each property invites guests to slow down, savor the moment, and connect meaningfully with their surroundings. Mosaic Hotels offer spaces to feel, gather, rediscover simplicity, and experience the charm of culture and the elegance of comfort. Role Description This is a full-time on-site role for a Senior Captain located in Noida. The Senior Captain will be responsible for overseeing restaurant and dining operations, ensuring excellent customer service, managing staff, coordinating with the kitchen, and maintaining high standards of cleanliness and safety. They will also handle guest inquiries, resolve issues, and provide a welcoming atmosphere to enhance the overall dining experience. Qualifications Excellent customer service and communication skills Working Knowledge of IDS Next software is preferred. Strong leadership and team management skills Experience in restaurant operations and knowledge of food safety standards Ability to resolve guest issues and handle inquiries professionally Attention to detail and commitment to maintaining high standards of cleanliness Ability to work efficiently in a fast-paced environment Previous experience in the hospitality industry, particularly in a supervisory role, is a plus Diploma or degree in Hospitality Management or related field
Salary: 25K Gross/month PLEASE NOTE: HOTEL EXPERIENCE IS A MUST Job Purpose: The Front Office Executive will be responsible for creating a positive first impression for guests by delivering warm, professional, and efficient service at the reception. This role involves handling guest check-in/check-out, managing reservations, addressing guest queries, coordinating with other departments, and ensuring the highest standards of hospitality in line with Mosaic Hotels’ service culture.. Key Responsibilities: Guest Services Welcome guests with courtesy and professionalism upon arrival. Handle check-in and check-out processes smoothly. Assist guests with inquiries regarding hotel services, facilities, and local attractions. Manage guest requests, complaints, and feedback promptly and effectively. Ensure a personalized and memorable guest experience. Reservations & Cashiering Handle room reservations, cancellations, and modifications. Update guest information accurately in IDS PMS. Process payments, prepare bills, and maintain accurate cash and credit card transactions. Communication & Coordination Coordinate with housekeeping, F&B, engineering, and other departments for smooth guest service. Maintain effective communication with team members and management. Answer phone calls and emails promptly with courtesy and professionalism. Operational Excellence Maintain up-to-date knowledge of room rates, packages, and promotions. Ensure the lobby and front desk area are clean, organized, and welcoming. Follow hotel policies, procedures, and safety standards. Maintain accurate records of guest check-ins, check-outs, and occupancy. Qualifications & Skills: Graduate/Diploma in Hotel Management or related field. 3–4 years of experience in front office/reception in a hotel. Knowledge of IDS. Excellent communication and interpersonal skills. Strong problem-solving ability and guest-oriented approach. Professional appearance, positive attitude, and ability to work in shifts.
Salary: 25K Gross/month PLEASE NOTE: HOTEL EXPERIENCE IS A MUST Job Purpose: The Front Office Executive will be responsible for creating a positive first impression for guests by delivering warm, professional, and efficient service at the reception. This role involves handling guest check-in/check-out, managing reservations, addressing guest queries, coordinating with other departments, and ensuring the highest standards of hospitality in line with Mosaic Hotels service culture.. Key Responsibilities: Guest Services Welcome guests with courtesy and professionalism upon arrival. Handle check-in and check-out processes smoothly. Assist guests with inquiries regarding hotel services, facilities, and local attractions. Manage guest requests, complaints, and feedback promptly and effectively. Ensure a personalized and memorable guest experience. Reservations & Cashiering Handle room reservations, cancellations, and modifications. Update guest information accurately in IDS PMS. Process payments, prepare bills, and maintain accurate cash and credit card transactions. Communication & Coordination Coordinate with housekeeping, F&B, engineering, and other departments for smooth guest service. Maintain effective communication with team members and management. Answer phone calls and emails promptly with courtesy and professionalism. Operational Excellence Maintain up-to-date knowledge of room rates, packages, and promotions. Ensure the lobby and front desk area are clean, organized, and welcoming. Follow hotel policies, procedures, and safety standards. Maintain accurate records of guest check-ins, check-outs, and occupancy. Qualifications & Skills: Graduate/Diploma in Hotel Management or related field. 34 years of experience in front office/reception in a hotel. Knowledge of IDS. Excellent communication and interpersonal skills. Strong problem-solving ability and guest-oriented approach. Professional appearance, positive attitude, and ability to work in shifts.
Experience with WinHMS software is a must Budgeted salary is 35k CTC Key Responsibilities: Guest Service & Operations Supervise all front office activities, ensuring prompt, courteous, and efficient service to guests. Handle guest feedback, complaints, and special requests with professionalism and empathy. Oversee check-in/check-out operations, room allocations, and coordination for VIPs, groups, and weddings. Ensure all guest arrivals, amenities, and preferences are handled as per established SOPs. Maintain a high level of visibility in the lobby and public areas, interacting with guests regularly. Ensure accuracy in billing, cash handling, and night audit processes. Team Leadership & Coordination Lead, guide, and motivate the front office team to deliver consistent service excellence. Conduct shift briefings, allocate tasks, and ensure proper handovers. Coordinate with Housekeeping, F&B, Engineering, and Security to ensure smooth daily operations. Support the recruitment, onboarding, and training of new front office associates. Maintain discipline, grooming, and performance standards across the department. Administration & Reporting Prepare daily occupancy reports, VIP lists, and operational summaries for management. Monitor revenue from upselling, room upgrades, and other front office initiatives. Ensure accurate data entry in WinHMS and maintain guest history records. Review and implement SOPs for efficient workflow and service consistency. Guest Experience & Brand Standards Uphold Mosaic Collection brand values by ensuring warm hospitality and attention to detail. Monitor guest feedback on various platforms (TripAdvisor, Google, etc.) and assist in driving improvements. Implement service recovery strategies to enhance guest loyalty and repeat business. Safety & Compliance Ensure all safety, fire, and emergency procedures are known and followed by the team. Handle emergency situations calmly and coordinate with concerned departments. Maintain confidentiality of guest information and hotel data.
Location: Punjab Experience in hotels is a must. Budgeted salary is 35k CTC Job Summary: The Sales Executive will be responsible for driving business from the Punjab region for Mosaic Hotels & Resorts. The role involves developing and maintaining relationships with travel agents, corporate clients, and other potential business partners to achieve revenue targets and enhance market share for all Mosaic properties. Key Responsibilities: 1. Sales & Business Development Identify, approach, and develop new corporate and travel trade accounts in the Punjab region. Promote Mosaic Hotels’ properties and services to potential clients. Achieve monthly and quarterly sales targets as set by the management. Regularly visit key clients and agencies to strengthen business relationships. 2. Client Relationship Management Maintain regular communication with existing travel agents and corporate clients. Handle client inquiries promptly and professionally. Ensure high levels of customer satisfaction and repeat business. Negotiate rates and contracts in coordination with the Revenue and Sales Heads. 3. Market Intelligence & Reporting Keep updated with competitor activities, market trends, and travel trade developments in the region. Prepare weekly and monthly sales reports and submit them to the Regional Sales Office. Provide feedback and suggestions to the management on improving sales strategies. 4. Coordination & Administration Coordinate with the hotel’s reservation and revenue teams for booking confirmations and special requests. Maintain updated records of all clients, leads, and activities in the CRM system. Assist in organizing sales promotions, roadshows, and client engagement events.
As an experienced candidate with knowledge of WinHMS software, you will be responsible for overseeing the front office operations and ensuring exceptional guest service. Your key responsibilities will include: - Supervising all front office activities to provide prompt, courteous, and efficient service to guests. - Handling guest feedback, complaints, and special requests with professionalism and empathy. - Overseeing check-in/check-out operations, room allocations, and coordination for VIPs, groups, and weddings. - Ensuring all guest arrivals, amenities, and preferences are handled according to established SOPs. - Maintaining high visibility in the lobby and public areas to interact with guests regularly. - Ensuring accuracy in billing, cash handling, and night audit processes. Additionally, you will be expected to: - Lead, guide, and motivate the front office team to deliver consistent service excellence. - Conduct shift briefings, allocate tasks, and ensure proper handovers. - Coordinate with Housekeeping, F&B, Engineering, and Security for smooth daily operations. - Support recruitment, onboarding, and training of new front office associates. - Maintain discipline, grooming, and performance standards across the department. Your role will also involve: - Preparing daily occupancy reports, VIP lists, and operational summaries for management. - Monitoring revenue from upselling, room upgrades, and other front office initiatives. - Ensuring accurate data entry in WinHMS and maintaining guest history records. - Reviewing and implementing SOPs for efficient workflow and service consistency. Furthermore, you will be responsible for: - Upholding Mosaic Collection brand values by ensuring warm hospitality and attention to detail. - Monitoring guest feedback on various platforms (TripAdvisor, Google, etc.) and assisting in driving improvements. - Implementing service recovery strategies to enhance guest loyalty and repeat business. You will also play a crucial role in: - Ensuring all safety, fire, and emergency procedures are known and followed by the team. - Handling emergency situations calmly and coordinating with concerned departments. - Maintaining the confidentiality of guest information and hotel data. Please note that the budgeted salary for this position is 35k CTC.,