Front Office Executive

Salary: 25K Gross/month

PLEASE NOTE: HOTEL EXPERIENCE IS A MUST

Job Purpose:

The Front Office Executive will be responsible for creating a positive first impression for guests by delivering warm, professional, and efficient service at the reception. This role involves handling guest check-in/check-out, managing reservations, addressing guest queries, coordinating with other departments, and ensuring the highest standards of hospitality in line with Mosaic Hotels’ service culture..

Key Responsibilities:

Guest Services

• Welcome guests with courtesy and professionalism upon arrival.
• Handle check-in and check-out processes smoothly.
• Assist guests with inquiries regarding hotel services, facilities, and local attractions.
• Manage guest requests, complaints, and feedback promptly and effectively.
• Ensure a personalized and memorable guest experience.

Reservations & Cashiering

• Handle room reservations, cancellations, and modifications.
• Update guest information accurately in IDS PMS.
• Process payments, prepare bills, and maintain accurate cash and credit card transactions.

Communication & Coordination

• Coordinate with housekeeping, F&B, engineering, and other departments for smooth guest service.
• Maintain effective communication with team members and management.
• Answer phone calls and emails promptly with courtesy and professionalism.

Operational Excellence

• Maintain up-to-date knowledge of room rates, packages, and promotions.
• Ensure the lobby and front desk area are clean, organized, and welcoming.
• Follow hotel policies, procedures, and safety standards.
• Maintain accurate records of guest check-ins, check-outs, and occupancy.

Qualifications & Skills:

• Graduate/Diploma in Hotel Management or related field.
• 3–4 years of experience in front office/reception in a hotel.
• Knowledge of IDS.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and guest-oriented approach.
• Professional appearance, positive attitude, and ability to work in shifts.