Front Office Manager

As the Front Office Manager at our school, you will be responsible for ensuring the smooth functioning of the front office operations. Your role will involve overseeing reception staff, managing administrative support activities, and creating a welcoming environment in line with the school's values and standards. **Key Responsibilities:** - **Front Office & Reception Management** - Supervise and manage day-to-day operations of the school front office. - Ensure visitors, parents, and students are received politely and guided appropriately. - Maintain a welcoming, professional, and child-friendly atmosphere at the reception. - Oversee the visitor management system, including ID cards, logbooks, and security protocols. - **Administrative Responsibilities** - Manage incoming and outgoing correspondence (phone calls, emails, couriers, notices). - Maintain accurate records, files, and communication logs. - Coordinate with various departments for smooth information flow. - Handle appointments, meeting schedules, and communication for the Principal / School Head. - Assist in organizing school events, parent meetings, and official functions. - **Team & Supervision** - Supervise and train reception/front desk staff. - Delegate tasks and ensure front office staff adhere to protocols. - Monitor performance and maintain discipline within the front office team. - **Parent & Student Coordination** - Address parent queries and concerns professionally and escalate as required. - Provide information regarding school policies, procedures, and activities. - Support student-related administrative tasks (late entries, permissions, gate passes, etc.). - **Compliance & Reporting** - Ensure adherence to school policies and regulatory requirements. - Prepare and submit regular reports to the Principal/Administration. - Maintain confidentiality of school, staff, student, and parent information. In addition to the responsibilities above, the school offers Provident Fund as a benefit. The work location for this role is in person. We look forward to welcoming a dedicated and organized Front Office Manager to our team who can uphold the professionalism and values of our school.,