Front Office Guest Service Associate _ HIEX Gurugram Sector 50

Your day-to-day

Guest Service Associate (Front Office)

Key Responsibilities:

• Be the warm welcome that starts every guest’s experience.
• Recognize and greet IHG One Rewards members and repeat guests.
• Manage bookings, up-selling opportunities, and promote hotel facilities.
• Handle cash and credit transactions accurately.
• Check guests in and out smoothly, issue keys, and manage safety deposit boxes.
• Stay one step ahead of guest needs by noting preferences and resolving concerns.
• Assist with billing issues, local information, and liaise with management when needed.
• Follow hotel safety and security procedures at all times.
• Maintain a professional appearance as a brand ambassador.
• Support colleagues with ad-hoc duties as required.
  

What we need from you

• Education: High school diploma required; Diploma/Degree in Hospitality is an advantage.
• Experience: Minimum 1 year in Front Desk/Guest Service role (hotel experience preferred).
• Strong communication and problem-solving skills.
• Fluency in the local language (additional languages are a plus).
• Tech-savvy with good reading, writing, and basic math skills.
• Flexibility to work night shifts, weekends, and holidays.
• Physically fit – able to lift/push up to 23 kg when required.
  

What we offer

• 8 days off per month
• Duty meals
• Uniform provided
• IHG® room discounts worldwide
• Learning & career growth opportunities across IHG Hotels & Resorts
  

IHG family

True Hospitality for Good

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IHG Hotels & Resorts

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