Front Office Executive/Customer Relations Executive

CIEL HR

0 - 2 years

1 - 2 Lacs

Mumbai

Posted:3 weeks ago| Platform:

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Skills Required

Customer Relationship Front Office Front Desk Receptionist Activities Front Office Management Front Office Operations Guest Relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

You will be the face of JLL at the clients site. You will be responsible for interacting and addressing the needs of guests/tenants by maintaining strong public relations, taking feedback/suggestions. You will also be responsible for:

Cooperate, coordinate, and communicate with other departments to ensure a good customer experience, take customer feedback after every service request/ complaint, and share the feedback points with the team for improvement of services.
Maintaining a hospitality outlook and always looking presentable.
Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
Responding to emergency situations (as per JLL policies) and contacting the proper authorities when needed
Being familiar with lost and found procedures.
Nominating and attending the training programs at the site/ JLL office.
Addressing concerns through daily checking of mail for priority requests.
Receiving calls and emails from clients.
Ensuring closure of complaints by proper communication to stakeholders.
Helping in activities like filing, checking, and maintaining inventory records, MMR, DMR, complaints, trackers, dashboard, etc.
Updating the handover/ takeover register before the end of shift for all completed/pending tasks.
Managing and participating in events, overseeing general maintenance, and guest handling.

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