Front Office Executive (Receptionist)

Job Description

Key Responsibilities: ✔ Welcome walk-in customers warmly and understand their needs to suggest suitable bouquets. ✔ Collect telephonic and online orders, respond promptly, and ensure timely fulfilment. ✔ Coordinate with the bouquet production team to ensure timely and accurate order fulfillment. ✔ Maintain an attractive and clean shop display, brochures, and ensure the store's aesthetics align with our brand standards. ✔ Manage customer payments and maintain accuracy in the daily inventory of flowers and accessories. ✔ Coordinate with external vendors like florists and delivery partners to ensure smooth operations. ✔ Handle all customer inquiries and resolve complaints professionally to ensure customer satisfaction. ✔ Submit daily reports to the management on billing and stock details. ✔ Improve the shop’s social media presence by posting regularly on Instagram, Facebook, and other online platforms (training will be provided by a social media expert). ✔ Collect Google reviews from walking customers and ✔ Take proactive steps to attract new and repeat customers. Skills and Qualifications: ✔ Needs computer operation knowledge. ✔ Excellent customer service and interpersonal skills ✔ Good communication and coordination skills ✔ Basic math skills for billing and payment handling ✔ Familiarity with POS systems and inventory tracking ✔ Passion for creating memorable customer experiences ✔ Basic knowledge of flowers, bouquets, and floral arrangements is desired Why Join Us? ✔ A stress-free and welcoming work environment ✔ A safe and respectful workplace for women ✔ Employee skills are valued and encouraged ✔ Opportunities to learn and grow in a heritage brand To Apply: Send your resume to [hr@shigapetals.com] or call us at [91592-66607]. Job Types: Full-time, Permanent Pay: ₹8,886.31 - ₹15,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Morning shift Supplemental Pay: Overtime pay Yearly bonus Work Location: In person