Front Office Executive (Receptionist)

0 years

1 - 2 Lacs

Posted:11 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are seeking a friendly, professional, and customer-oriented Front Desk Executive to be the face of our hotel. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience. The ideal candidate is organized, calm under pressure, and passionate about hospitality.

Key Responsibilities:

  • Greet guests with warmth and professionalism upon arrival
  • Check-in and check-out guests efficiently using hotel systems
  • Manage reservations and room assignments
  • Answer phone calls, respond to inquiries, and handle guest requests promptly
  • Maintain accurate guest records and ensure confidentiality
  • Coordinate with housekeeping and other departments to ensure guest satisfaction
  • Handle guest complaints or issues with patience and professionalism
  • Process payments and handle cash or credit transactions
  • Maintain a neat and organized front desk area
  • Ensure all safety and security procedures are followed

Requirements:

  • Previous experience in front desk or customer service role (hospitality experience preferred)
  • Strong communication and interpersonal skills
  • Proficiency in MS Office and hotel management software (e.g., Opera, IDS, Cloudbeds, etc.)
  • Excellent problem-solving skills and attention to detail
  • Ability to work flexible hours, including weekends and holidays
  • Fluency in English; knowledge of other languages is a plus
  • Positive attitude and a team player

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹19,000.00 per month

Benefits:

  • Food provided
  • Paid time off
  • Provident Fund

Work Location: In person

Application Deadline: 25/09/2025

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