Front Office Executive

Job Title: Front Office Executive
Department: Front Office
Reports To: Front Office Manager / Duty Manager
Location: PRANA Resorts & Banquets LLP

Job Summary:

The Front Office Executive is the face of the resort, responsible for delivering a warm welcome, efficient check-in/check-out services, handling guest queries and concerns, coordinating reservations, and ensuring overall guest satisfaction. This role requires excellent communication, a pleasant demeanor, and a proactive approach to hospitality.

Key Responsibilities:1. Guest Relations & Service:

• Greet guests warmly on arrival with a professional and friendly attitude.
• Handle guest check-ins and check-outs smoothly using the PMS (Property Management System).
• Address guest concerns and complaints promptly and courteously, escalating complex issues to senior staff when needed.
• Maintain a high level of guest satisfaction by anticipating needs and providing personalized service.
• Promote in-house offerings such as spa, dining, events, and local attractions.

2. Reservations & Room Management:

• Handle room bookings (walk-ins, online, phone, travel agents, corporates).
• Update daily occupancy and room availability.
• Coordinate closely with housekeeping and maintenance for room status updates.
• Ensure VIP, group, or long-stay guest preferences are noted and met.

3. Cashiering & Billing:

• Maintain accurate records of guest folios and transactions.
• Process payments via cash, cards, or billing accounts.
• Generate invoices, bills, and receipts for guests during checkout.
• Maintain proper float and hand over shift summaries to the next shift.

4. Communication & Coordination:

• Liaise with all departments (Housekeeping, Food & Beverage, Sales, Security) to ensure seamless service delivery.
• Maintain clear communication logs and handovers between shifts.
• Answer phones and emails efficiently and with proper etiquette.

5. Record Keeping & Reporting:

• Maintain guest history, preferences, and feedback in the system.
• Prepare daily reports on arrivals, departures, occupancy, and guest feedback.
• Track lost & found items and maintain relevant logs.

Key Skills & Competencies:

• Excellent verbal and written communication
• Proficiency in MS Office and hotel management software (e.g., Exceed, Opera, or equivalent)
• Strong organizational and time-management skills
• Customer-centric attitude with problem-solving abilities
• Pleasant appearance and grooming
• Ability to multitask under pressure

Educational Qualification:

• Graduate/Diploma in Hospitality Management or related field

Experience:

• 1–3 years in a front office role in a resort or hotel preferred

(Freshers with exceptional communication and grooming may be considered)

Working Conditions:

• Rotational shifts including weekends and holidays
• Standing for extended periods during shift
• Required to wear the prescribed uniform and ID at all times

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Rotational shift

Work Location: In person