Job
Description
We are seeking a highly professional, organized, and customer-focused Front Office Executive to be the first point of contact for our esteemed clients at our premium dealership. The ideal candidate will embody the luxury and precision of the premium brand, providing exceptional administrative support and ensuring a seamless experience for all visitors and callers. This role is crucial in maintaining the dealership's reputation for excellence and efficiency. Key Responsibilities: 1. Customer Service & Client Experience: Warmly greet and welcome all visitors, clients, and prospective customers to the dealership in a professional and courteous manner. Direct visitors to the appropriate person or department (Sales, Service, Finance, etc.) efficiently. Answer, screen, and forward incoming phone calls, ensuring a polite and helpful demeanor at all times. Handle client inquiries, provide basic information about Audi products and services, and escalate complex issues to relevant personnel. Maintain a pristine and welcoming reception area, ensuring a positive first impression. 2. Administrative Support: Manage incoming and outgoing mail, couriers, and deliveries. Maintain and update client databases and contact lists accurately. Assist with scheduling appointments for sales and service departments. Prepare and dispatch correspondence, reports, and other documents as required. Manage office supplies inventory, placing orders when necessary and ensuring adequate stock levels. Handle basic invoicing, payment collection, and petty cash management. Assist with the organization of dealership events, promotions, or client hospitality. 3. Communication & Coordination: Serve as a central point of contact for internal and external communications. Coordinate with various departments to ensure smooth information flow and operational efficiency. Relay messages accurately and promptly to relevant team members. Qualifications & Experience: Education: Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred. Experience: Minimum of 2-4 years of experience in a front office, reception, or administrative role, preferably within the automotive, luxury retail, or hospitality sector. Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience with CRM software or dealership management systems is a plus. Strong typing and data entry skills. Key Competencies: Exceptional Customer Service: A genuine desire to assist and satisfy clients, with a polite and professional demeanor. Communication Skills: Excellent verbal and written communication, with a clear and articulate speaking voice. Organizational Skills: Strong ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Attention to Detail: Meticulous in administrative tasks and data management. Problem-Solving: Ability to handle unexpected situations calmly and efficiently. Professionalism: Impeccable presentation and adherence to corporate standards. Team Player: Collaborative attitude and willingness to support colleagues. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid time off Provident Fund Schedule: Day shift Work Location: In person Application Deadline: 16/06/2025 Expected Start Date: 09/06/2025
