Front Office Executive

A Gym Front Office Executive's role includes acting as the first point of contact, providing customer service, managing appointments and memberships, assisting with sales, and performing administrative tasks such as maintaining records and ensuring the reception area is tidy. Key responsibilities involve welcoming members, handling phone and email communication, checking members in and out, conducting facility tours, addressing complaints, and processing payments to maintain a welcoming and efficient gym environment.  Key Responsibilities: Member Engagement: Greet members and guests warmly, providing information on gym services, classes, and membership options.  Communication: Answer phones, respond to emails and other inquiries, and relay messages to the appropriate staff.  Appointment Management: Schedule and confirm personal training sessions and classes using the gym's booking system.  Check-in/Check-out: Efficiently check members in and out and manage access to the facility.  Sales Support: Assist with sales promotions, conduct tours of the facility, and explain the benefits of membership to prospective clients.  Administrative Tasks: Perform daily administrative duties, such as filing, copying, and processing payments.  Issue Resolution: Address and resolve member issues and complaints with patience and professionalism.  Facility Maintenance: Ensure the reception area is tidy, presentable, and well-organized.  Record Keeping: Maintain accurate records of member interactions, transactions, and visits, ensuring confidentiality.  Essential Skills and Qualities:  Excellent customer service and interpersonal skills. Strong verbal and written communication skills. Organizational skills and attention to detail. Proficiency in basic computer skills and social media handling. Ability to work efficiently under pressure and manage multiple tasks. A positive and welcoming attitude to create a supportive environment.