Front Office Executive - (Only Male) - Mumbai - BKC

Role: Front Office Executive

Experience: 2 to 3 Years

Location: Mumbai, BKC

Shift Timings: 9 hours Shift Rotational 2 Weekly off

Industry: Sports Club, Leisure & Luxury

Package: 25,000 (in hand)

Key Responsibilities include:

• Engage with members not only in the Lobby but also across other member areas, ensuring they are attended to as per the Clubs service standards.
• Handle telephone calls, including receiving, attending, and forwarding them as required.
• Manage messages and calls on Club cell phone, including broadcasting pre-approved messages from the Operations Manager or Marketing Head.
• Take reservations for offerings, including:
• Meeting Rooms
• Club Events & Activities
• Restaurant
• Private Dining Rooms (PDR)
• Spa
• Maintain professional relationships with members, record interactions, and follow up on any outstanding issues.
• Escalate urgent comments or complaints requiring immediate attention to the appropriate authority.
• Record daily member comments, complaints, and compliments in the designated files.
• Facilitate internal communication with other departments regarding events or amenity reservations.
• Ensure all tasks involving member communication and interactions uphold the Clubs standards of excellence.

Candidate profile:

Knowledge & Experience required:

• 1-5 years in business development, sales, or key account management within luxury brands, 5-star hospitality, top-tier automobile brands, premium real estate, or wealth management sectors.
• Proven ability to excel in fast-paced, corporate, and business-focused environments.
• Skilled in managing guest interactions with professionalism and attention to detail.
• Strong understanding of engaging with

  Founders, CXOs, UHNIs, celebrities,

  and high achievers.

• Strong English Communication is Required

• Preferably experience from Airline

Skills and Mindset Required:

• Ability to work in a team
• Strong team player with excellent collaboration skills.
• Outstanding written, verbal, and presentation abilities.
• Passionate about engaging with people and fostering meaningful relationships.
• Highly disciplined, punctual, and detail oriented.
• Exceptional persuasion and negotiation skills.
• Always well-groomed, with a professional appearance and appropriate attire/accessories.

Contact Details:

HR Bhakti

bhakti.oasis04@gmail.com