Front Office Executive

Job Description

Urgently required one Front Office Executive for our newly started Star Category Hotel at New Digha (52 rooms are there with Restaurant, Swimming pool, Banquet Hall facility), candidate will have to join as early as possible. The details are as under :- Educational Requirements : Minimum: Diploma or Bachelor's degree in Hotel Management, Hospitality, or Tourism, Preferred: Certification in front office operations or customer service. Experience: 1–3 years of front office/reception experience in a 3-star or above hotel, Freshers from reputed hotel management institutes may also be considered. Key Skills & Competencies: - Excellent communication skills (English, Hindi, Bengali) - Pleasing personality and grooming - Proficient with PMS (Property Management Systems) like Wincloud - Strong guest handling & conflict resolution - Good telephone etiquette - Knowledge of check-in/check-out procedures, room allocation, and booking portals - Basic knowledge of billing and cashiering Job Responsibilities: 1. Greet and welcome guests with warmth and professionalism 2. Handle guest check-ins and check-outs smoothly 3. Manage room reservations (walk-in, online, and corporate bookings) 4. Coordinate with housekeeping and other departments 5. Maintain accurate records in PMS 6. Address guest queries and complaints effectively 7. Ensure the lobby/front desk area is clean and presentable 8. Prepare reports for the Front Office Manager Working Hours: - Rotational shifts (Morning/Evening/Night) - Must be open to working weekends and holidays Salary Range: - ₹10,000 to ₹12,000 per month (in hand) (depending on experience & property grade) - Benefits: food, accommodation (if needed), uniforms, and tips share Preferred Candidate Attributes: - Candidates from nearby areas (Digha, Contai, Tamluk) or willing to relocate - Hospitality background with a guest-first mindset - Familiarity with tourism trends in coastal West Bengal Candidate can email their resume to [email protected] Job Type: Full-time Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Food provided Schedule: Rotational shift