Front Office Executive

1. *Reception Management:*

- Greet and assist patients, visitors, and staff with courtesy and professionalism.

- Manage the front desk operations, including answering phone calls, directing inquiries, and providing information.

- Handle patient registration, admissions, and discharge procedures.

- Maintain the reception area, ensuring it is clean and welcoming.

2. *Patient Coordination:*

- Schedule and confirm patient appointments, consultations, and follow-ups.

- Assist patients with filling out necessary forms and documents.

- Coordinate with different departments (e.g., billing, medical records, laboratory) to facilitate patient care.

- Manage patient flow and waiting times effectively.

3. *Administrative Support:*

- Handle billing inquiries and assist with payment processing.

- Maintain patient records, ensuring accuracy and confidentiality.

- Manage incoming and outgoing mail, courier services, and deliveries.

- Assist with data entry and the preparation of reports as needed.

4. *Communication:*

- Liaise with medical staff to ensure timely and effective communication of patient information.

- Address and resolve patient concerns or complaints, escalating issues as necessary.

- Provide information regarding hospital services, procedures, and policies to patients and visitors.

5. *Emergency Response:*

- Act as a point of contact during emergencies, coordinating with relevant departments.

- Follow hospital protocols for managing emergency situations, such as directing patients and visitors to safe areas.

6. *Compliance and Confidentiality:*

- Ensure compliance with hospital policies, procedures, and healthcare regulations.

Job Type: Full-time

Pay: ₹9,000.00 - ₹15,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Required)
• Hospital Front Office: 1 year (Preferred)

Language:

• Hindi (Required)
• English (Preferred)

Location:

• Udaipur, Rajasthan (Preferred)

Work Location: In person