Front Office Executive

Job Summary:

We are looking for a proactive and well-organized Front Office Executive to join our team. The ideal candidate will serve as the first point of contact for incoming communication and will manage various front-desk and back-office responsibilities efficiently.

Key Responsibilities:

• Responding to Calls:
• Answer incoming calls promptly and professionally
• Redirect calls to the appropriate department or personnel
• Maintain a call log and ensure follow-ups when necessary
• Handling Chat Messages:
• Manage customer and internal chat queries across various platforms
• Provide accurate and timely responses
• Escalate issues to the concerned department if needed
• Back Office Work:
• Maintain records, logs, and files as required
• Assist with data entry, coordination, and document preparation
• Support internal departments with administrative tasks

Skills & Qualifications:

• Strong communication skills (written & verbal)
• Basic computer knowledge (MS Office, Email, Chat Tools)
• Good multitasking and time-management skills
• Ability to remain calm and professional under pressure
• Prior experience in a front desk or administrative role is a plus

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• Customer service: 3 years (Preferred)

Language:

• English (Preferred)

Location:

• Andheri, Mumbai, Maharashtra (Preferred)

Work Location: In person

Application Deadline: 21/07/2025
Expected Start Date: 25/07/2025