Front Office Executive

Front Office Executive

Join Our Team!

We're looking for a highly skilled and passionate Front Office Executive to join our dynamic team! As the first point of contact for our guests, you'll play a vital role in delivering exceptional customer service, ensuring seamless front desk operations, and maintaining a warm and welcoming atmosphere.

Key Responsibilities:

Manage front desk operations, including guest check-ins and check-outs with precision and care

Greet and welcome guests, providing insider knowledge about the resort and surrounding area

Respond to guest inquiries, complaints, and requests with promptness and professionalism

Assist in reservation management and maintain accurate guest information

Ensure the lobby and reception area are immaculate and inviting

Provide administrative support, handle phone calls, and process financial transactions with ease

Collaborate with housekeeping and maintenance departments to resolve guest issues efficiently

Maintain a positive and friendly attitude towards guests, colleagues, and management

Requirements:

Education: Diploma or Degree in Hospitality Management, Hotel Administration, or a related field

Experience: 2 to 3 years Previous experience in front office or customer service in well known Hotel and Resorts

Skills:

Excellent communication and interpersonal skills to wow our guests

Familiarity with hotel management software (e.g., Opera or Fidelio) a definite advantage

Strong organizational and multitasking abilities to juggle multiple tasks

Ability to work under pressure in a fast-paced environment with a smile

Fluency in English and local language

Other:

Flexibility to work various shifts, including nights, weekends, and holidays

Willingness to relocate to Neral

How to Apply:

If you're a hospitality rockstar with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and cover letter, to:

[email protected]

WhatsApp: +91 8669754085

Don't miss this opportunity to join our team and shine!

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹460,000.00 per year

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Front Office Assistant in 5* Hotels: 2 years (Required)
• Hotel: 5 years (Required)

License/Certification:

• Hotel Management Diploma/ BHM Degree (Required)

Work Location: In person