Front Office Executive

Front Office Executive

Front Office Executive

Role & Responsibilities

• Perform and maintain daily opening and closing procedures

  of the clinic, ensuring readiness for operations.

• Welcome and assist customers

  upon their arrival, providing a warm and helpful first impression.

• Record customer details

  accurately using official forms and templates.

• Confirm the purpose of each visit

  (Test, Purchase, Service, Diagnosis, Consultation) and guide customers accordingly to the relevant department or service.

• Handle all incoming calls

  : answering inquiries, transferring calls to relevant departments, and providing complete information and support.

• Maintain walk-in and administrative registers

  , ensuring all entries are current and accurate.

• Create and regularly update the client contact database

  , ensuring data integrity and accessibility.

• Organize and file paperwork, bills, and important documents

  systematically for easy retrieval.

• Manage cash handling

  , including depositing cash in the bank and maintaining the daily financial register with precision.

• Coordinate effectively with various departments

  within the organization to ensure smooth workflow.

• Generate daily reports

  (Stocks, Sales, Walk-ins, Expenses) and share them promptly with the Branch Manager.

• Ensure cleanliness and upkeep of the office

  premises, maintaining a professional and inviting environment.

• Supervise the office assistant and housekeeping staff

  , ensuring tasks are completed to standard.

• Oversee audio/visual equipment setup

  and ensure the readiness of the equipment room for consultations and tests.

• Ensure proper functioning of office equipment

  like fax machines, printers, and PABX systems, arranging maintenance as needed.

• Maintain an organized directory of all maintenance staff contact numbers

  for quick access.

• Manage vendors

  related to stationery, travel, courier, and other third-party services, ensuring efficient procurement.

• Arrange food and beverages for senior management and guests

  when required, after obtaining appropriate approvals.

• Maintain strict confidentiality

  of all organization-related financial and personnel information.

Skills & Qualifications

• Must have a

  pleasant and professional appearance

  that reflects the clinic's standards.

• Excellent verbal and written communication skills

  for clear and effective interaction with customers and colleagues.

• Proficient in computer operations

  , including MS Office applications (Word, Excel, Outlook) and email management.

• Fluent in English and Tamil

  , enabling effective communication with a diverse clientele.
• Experience in customer service or front office roles is preferred.
• Prior experience as a Guest Relation Executive (GRE) in hospitals or clinics is a strong advantage.

Contact

• For inquiries, please contact: 9390144680