Front Office Executive cum Receptionist

Technical/Software Skills

• IDS Next / IDS Fortune Software Proficiency
• Reservation management
• Check-in/check-out processes
• Night audit procedures
• Room allocation and rate management
• Billing and folio management
• Microsoft Office Suite (Excel, Word, Outlook)
• Handling guest communication, reporting, and internal coordination.
• PMS Knowledge (Property Management System)

Guest Handling & Communication Skills

• Excellent Verbal & Written Communication
• Fluent in English and local/regional languages.
• Polished phone and in-person etiquette.
• Customer Service Orientation
• Warm, courteous, and solution-focused behavior toward guests.
• Complaint Resolution Skills
• Calm and effective handling of guest concerns and feedback.

Operational Skills

• Reservation & Booking Handling
• OTA (Online Travel Agencies) & direct booking coordination.
• Check-in/Check-out Procedures
• Accuracy, speed, and hospitality focus.
• Cash Handling and Billing
• Managing floats, guest folios, invoicing, and reconciliation.
• Coordinating with Other Departments
• Housekeeping, F&B, and maintenance teams for guest service.

Soft Skills

• Professional Appearance & Grooming
• Presentable and in-line with hotel standards.
• Multitasking Ability
• Managing phones, walk-ins, guests, and software simultaneously.
• Time Management & Punctuality
• Critical for shift management and guest expectations.
• Problem-Solving Attitude
• Quick thinking in handling guest needs or system issues.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Rotational shift

Work Location: In person