Front Office Executive

Company Description

Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.We are seeking a professional and customer-focused Front Office Executive to join our team in Mumbai, India. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences and maintaining the smooth operation of our front desk.

• Greet and welcome guests, providing a warm and professional first impression
• Handle check-in and check-out procedures efficiently and accurately
• Respond to guest inquiries, requests, and complaints in a timely and courteous manner
• Manage room reservations and maintain up-to-date booking records
• Process payments and handle cash transactions with precision
• Coordinate with housekeeping and maintenance departments to ensure room readiness
• Maintain the front desk area in a clean and organized manner
• Provide information about hotel services, local attractions, and transportation options
• Assist with administrative tasks, including maintaining the front office logbook and shift reports
• Collaborate with other departments to ensure seamless guest experiences
• Handle emergency situations calmly and effectively when necessary
  

Qualifications

• Previous experience in a similar front office role within the hospitality industry
• Exceptional customer service skills with a friendly and outgoing personality
• Strong verbal and written communication skills, with fluency in English (additional languages are a plus)
• Excellent organizational and multitasking abilities, with keen attention to detail
• Proficiency in using computer systems and hotel management software
• Ability to remain calm and composed under pressure
• Proactive approach to problem-solving and conflict resolution
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of hospitality industry standards and best practices
• Familiarity with local attractions and services in Mumbai
• High school diploma or equivalent; bachelor's degree in Hospitality Management is a plus
• Professional appearance and demeanor
• Ability to stand for extended periods and occasionally lift or move up to 25 pounds