Front Office Associate/Executive

Job Description

Guest Check-In and Check-Out:Welcome guests upon arrival. Assist with the check-in and check-out processes. Provide information about hotel amenities, services, and policies. Guest Assistance:Address guest inquiries, requests, and complaints promptly and professionally. Arrange transportation, tours, and other services as requested. Offer assistance with luggage and room orientation. Problem Resolution:Resolve guest issues and complaints, striving to find satisfactory solutions. Act as a liaison between guests and various hotel departments to resolve issues efficiently. Communication:Maintain clear and effective communication with guests through various channels, such as in-person, phone, email, or messaging apps. Keep guests informed about hotel events, promotions, and activities. Concierge Services:Provide concierge services, including restaurant reservations, ticket bookings, and local recommendations. Assist guests with directions and maps. VIP and Special Services:Identify VIP guests and provide personalized services and amenities to enhance their stay. Coordinate special requests, such as room preferences or dietary needs. Guest Feedback:Collect guest feedback and reviews to gauge satisfaction levels. Use feedback to make improvements and address recurring issues. Record Keeping:Maintain guest records and profiles in the hotel's system. Keep track of guest preferences and special requests for future visits. Billing and Payment:Handle guest billing inquiries and ensure accuracy in charges. Assist with payment processes and invoicing, if required. Safety and Security:Be vigilant and ensure the safety and security of guests, reporting any suspicious activity. Provide guidance on hotel safety procedures and emergency exits. Guest Relations Training:Train and mentor junior staff members in guest relations procedures and standards. Reporting:Prepare daily or weekly reports on guest interactions, feedback, and issues for management review. Special Events and Celebrations:Coordinate special events, celebrations, or surprises for guests, such as birthdays or anniversaries. Multilingual Support:If applicable, provide support to guests in different languages to accommodate international travelers. Knowledge Update:Stay up-to-date with local events, attractions, and changes in the hotel's services to provide accurate information to guests. Guest Relations Executives are vital in creating a positive impression of the hotel and ensuring guests have a memorable and enjoyable stay. Their role requires excellent communication skills, problem-solving abilities, and a strong commitment to delivering exceptional customer service. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Food provided Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Work Location: In person