Front Office Associate

Job Description:
We are looking for a friendly, professional, and customer-focused Front Office Associate to join our team. The role involves being the first point of contact for guests, ensuring smooth check-in/check-out, handling reservations, and providing exceptional service throughout their stay.

Responsibilities:

• Welcome guests warmly and assist with check-in and check-out procedures.
• Manage reservations, cancellations, and room assignments efficiently.
• Answer phone calls, emails, and guest inquiries promptly and professionally.
• Coordinate with housekeeping and other departments for seamless guest service.
• Maintain accurate guest records and process payments.
• Handle guest complaints or issues with patience and professionalism.
• Ensure the front desk area is clean, organized, and presentable.
• Promote hotel facilities, services, and offers to guests.

Requirements:

• Graduate in Hotel Management / Hospitality preferred.
• Prior experience in Front Office/Guest Relations is an advantage.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and hotel management software (knowledge of PMS preferred).
• Strong customer service orientation with problem-solving ability.
• Ability to work in shifts, including weekends and holidays.

Job Types: Full-time, Permanent

Work Location: In person