Front Office Associate

We are seeking a well-presented and customer-focused Front Office Associate to join our hotel team in Itanagar. As the first point of contact for guests, you will play a key role in providing a warm welcome, smooth check-in/check-out experience, and exceptional service throughout the guest's stay.

Key Responsibilities:

• Greet guests warmly and professionally upon arrival.
• Handle check-in and check-out procedures efficiently using the Property Management System (PMS).
• Manage room reservations, cancellations, and modifications.
• Address guest queries, requests, and complaints in a prompt and courteous manner.
• Coordinate with housekeeping and other departments to ensure timely room readiness.
• Maintain accurate guest records, billing, and payment processing.
• Upsell hotel services and facilities to enhance guest experience.
• Handle telephone calls, emails, and in-person inquiries at the front desk.
• Ensure the lobby and front desk area remain clean, organized, and presentable at all times.
• Follow all hotel policies, SOPs, and safety protocols.

Requirements:

• Diploma/Degree in Hotel Management or relevant field preferred.
• 0–2 years of experience in a front office or customer service role; freshers with strong communication skills may also apply.
• Familiarity with hotel PMS (e.g., Opera, IDS, eZee, or similar) is a plus.
• Excellent verbal and written communication in English and Hindi.
• Presentable appearance and a friendly, professional attitude.
• Ability to multitask, handle pressure, and work flexible shifts (including weekends and holidays).
• Basic computer proficiency (MS Office, email handling, etc.)

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Food provided

Language:

• Hindi (Required)
• English (Required)

Work Location: In person