Front Office Associate

You will be responsible for managing reservations through various channels, handling guest inquiries, ensuring room cleanliness and inventory, addressing guest complaints, promoting hotel amenities, maintaining a welcoming front desk, collaborating with other departments, following security procedures, and preparing reports on relevant data. - Manage online, phone, and in-person room reservations, cancellations, and modifications, keeping accurate records. - Provide information on hotel facilities, services, and local attractions, and promptly address guest inquiries and requests. - Answer phone calls, respond to emails and messages, and communicate information to other departments. - Coordinate with housekeeping to ensure clean and prepared rooms, manage room inventory, and address discrepancies. - Address guest complaints efficiently, aiming to exceed guest expectations. - Promote hotel amenities, services, and special offers to enhance the guest experience and potentially increase revenue. - Ensure the front desk area is clean, organized, and welcoming. - Collaborate with other hotel departments to ensure seamless guest service and satisfaction. - Follow hotel security procedures and report any accidents, injuries, or unsafe conditions. - Prepare reports on occupancy, revenue, and other relevant data as required. **Qualifications Required:** - Excellent communication and interpersonal skills to interact effectively with guests and colleagues. - Customer service orientation with a genuine desire to assist guests and provide exceptional service. - Strong problem-solving abilities to identify and resolve guest issues efficiently. - Organizational skills to manage multiple tasks and prioritize effectively. - Positive attitude and professionalism to maintain a helpful demeanor in all interactions. - Teamwork skills to work effectively with colleagues towards common goals. - Education: Diploma or Degree in Hotel Management. - Experience: 1-2 years (Freshers with a background in Hotel Management can apply.) The company, Classic Sarovar Portico in Thiruvananthapuram, is a boutique hotel under the Sarovar Group of Hotels, offering a splendid stay experience to business and leisure travelers. Sarovar Hotels has established its presence with 140 hotels in 85 destinations across India, Nepal, and Africa. *Job Types:* Full-time, Permanent *Benefits:* - Food provided - Paid time off - Provident Fund *Work Location:* In person,