Front Office Associate

The Front Office Associate is responsible for providing a warm welcome, smooth check-in/check-out, and excellent guest service throughout their stay. The role requires proficiency in Kannada along with English/Hindi to effectively interact with local and regional guests, ensuring clear communication and a memorable guest experience.

Key Responsibilities:

Guest Services

• Welcome and greet guests warmly upon arrival.
• Handle check-in and check-out processes efficiently.
• Assist guests with inquiries, requests, and complaints in a professional manner.
• Communicate fluently in Kannada to cater to regional guests.

Reservation & Front Desk Operations

• Manage reservations, room allocations, and guest records.
• Update and maintain PMS (Property Management System) with accuracy.
• Handle phone calls, emails, and guest messages promptly.

Cashiering & Billing

• Process payments, invoices, and billing accurately.
• Manage foreign currency exchange (if applicable).
• Maintain cash float and daily reports.

Coordination

• Coordinate with housekeeping, F&B, and other departments for smooth guest services.
• Report maintenance issues and guest feedback to the concerned team.

Compliance & Standards

• Follow hotel policies, safety, and security procedures.
• Uphold grooming standards and maintain a professional appearance.

Skills & Competencies:

• Mandatory: Proficiency in Kannada (spoken & understanding).
• Fluency in English and Hindi preferred.
• Excellent communication and interpersonal skills.
• Customer service-oriented with a positive attitude.
• Ability to multitask and work under pressure.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Paid sick time
• Provident Fund