Front Office Associate

Job Title: Front Office Associate

Job Summary:

The Front Office Associate is the first point of contact for guests and plays a key role in delivering excellent customer service. This position involves greeting guests, managing reservations, handling check-ins and check-outs, and responding to inquiries to ensure a smooth and welcoming experience.

Key Responsibilities:

• Greet guests warmly and assist with check-in and check-out procedures.
• Handle room reservations via phone, email, or booking systems.
• Provide information about the hotel, available rooms, rates, and amenities.
• Address guest complaints, requests, or issues promptly and professionally.
• Manage phone calls and direct them to appropriate departments.
• Maintain a clean, organized, and welcoming front desk area.
• Process payments and maintain accurate records of transactions.
• Coordinate with housekeeping, maintenance, and other departments for guest requests and room status updates.
• Maintain guest records and ensure data privacy and security.
• Uphold hotel policies, procedures, and service standards at all times.

Qualifications:

• High school diploma or equivalent; degree in Hospitality or related field is a plus.
• Previous experience in front office or customer service roles preferred.
• Excellent communication and interpersonal skills.
• Proficient in using computers and front desk software.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to work in shifts, including weekends and holidays.

Job Type: Full-time

Pay: ₹10,000.00 - ₹14,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Provident Fund

Work Location: In person