Front Office Associate

Job Description

We are seeking a highly motivated and friendly Front Office Associate to join our dynamic team at our prestigious hotel. This role requires excellent communication, customer service, and organizational skills to provide a seamless stay for hotel guests. Key Responsibilities Greet guests promptly and professionally, register them by verifying identification, and efficiently handle the guest check-in and check-out procedures, including assigning rooms, collecting payment, providing room keys, and processing necessary paperwork. Provide guests with relevant information about hotel amenities and services, operating hours, local area attractions, and procedures. Manage guest reservations via phone, email, and online booking systems, ensuring accurate room availability and guest details. Maintain a clean and organized front desk area and keep accurate guest records, update room status, and front office desk log relevant information. Prepare vouchers, day to day cash transactions and maintain the ledgers and registers of internal and external official communications, and other clerical works. Effectively communicate with guests, other departments within the hotel, and management and Ensure compliance with hotel policies and security procedures. Desired Candidate Profile Any degree, or a related field (or equivalent experience) and proven 0 - 3 years of experience in front office associate, preferably in an hotel sector. Basic knowledge of accounts is preferable. Excellent customer service skills with a focus on hospitality and guest satisfaction Strong communication and interpersonal skills to interact with diverse guests Proficiency in using computer systems for reservation management and guest information Ability to work flexible hours, including weekends and holidays