Front Office Associate

Company Description

Pravasa Hotels is a boutique hospitality brand dedicated to providing soulful and restorative stays, combining timeless Indian hospitality principles with contemporary comfort. With properties across multiple Indian destinations, including Indore, Ahmedabad, Vadodara, Vijayapura, Kolhapur, and Shirdi, we craft thoughtfully designed spaces that prioritize wellness and personalized experiences. Pravasa takes pride in offering calming environments, locally inspired service, and unique guest experiences such as in-room rituals and curated amenities. Our goal is to ensure every guest feels cared for, connected, and completely at ease.

Role Description

This is a full-time, on-site role for a Front Office Associate at our Indore property. The Front Office Associate will be responsible for assisting guests with check-ins and check-outs, managing phone calls, providing excellent customer service, and handling receptionist duties with professionalism and friendliness. The role involves being the first point of contact for guests, addressing inquiries, and ensuring a welcoming experience.

Qualifications

• Proficiency in phone etiquette and ability to handle incoming calls effectively
• Experience in receptionist duties and managing front office operations
• Strong customer service skills and a focus on providing an excellent guest experience
• Expertise in handling check-in and check-out processes
• Effective communication skills and the ability to interact with diverse individuals
• Good organizational skills and attention to detail
• Familiarity with basic computer systems and reservation software is a plus
• Previous experience in the hospitality industry or a customer-facing role is an advantage
• High school diploma or equivalent; a degree in hospitality or related field is a bonus