Front Office Associate

Platinum hotels is know for his best quality of foods and services. It is a well known 3 star luxurious hotels in Ahmedabad city.

The Front Office Associate (Receptionist) is the primary point of contact for guests upon arrival and departure. They are responsible for ensuring a smooth and efficient check-in and check-out process, providing excellent customer service, and handling various administrative tasks related to the front office operations.

Key Responsibilities:

• Guest Check-in and Check-out:
• Greet guests warmly upon arrival and assist with luggage.
• Verify guest information and process check-in procedures efficiently.
• Provide room keys and explain hotel facilities and services.
• Handle guest inquiries and requests promptly.
• Process guest payments and issue receipts.
• Assist guests with check-out procedures and ensure accurate billing.
• Customer Service:
• Provide exceptional customer service at all times, anticipating and addressing guest needs.
• Handle guest complaints and resolve issues in a professional and timely manner.
• Maintain a positive and friendly demeanor.
• Front Office Administration:
• Manage the front office telephone system and answer calls promptly.
• Maintain accurate and up-to-date records of guest information and reservations.
• Assist with room assignments and housekeeping coordination.
• Handle lost and found items.
• Shift Management:
• Coordinate with other front office staff to ensure smooth operations during shifts.
• Assist with training and development of new staff members.
• Night Audit (for night shifts):
• Conduct nightly audits to verify financial transactions and ensure accuracy.
• Reconcile cash and credit card transactions.
• Prepare daily financial reports.
• Identify and address any discrepancies or irregularities.

Qualifications and Skills:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficient in computer systems, including property management software.
• Ability to work well under pressure and maintain composure in fast-paced environments.
• Knowledge of local attractions and amenities.
• Additional (for night shifts):
• Strong analytical and problem-solving skills.
• Attention to detail and accuracy in financial reporting.

Additional Requirements:

• Shift work, including weekends and holidays.
• Ability to stand for extended periods.
• Additional (for night shifts):
• Ability to work independently and effectively during night shifts.

Benefits:

• Food provided

Schedule:

• Evening shift
• Fixed shift
• Morning shift
• Night shift
• Rotational shift
• Weekend availability

Application Question(s):

• How many year of experience do you have working in a hospitality sector?

Experience:

• total work: 1 year (Required)

Job Type: Full-time

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:

• Food provided
• Provident Fund

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person