Front Office Associate

Role Overview: As a part of the Front Office team at Gateway Nashik, you will be representing the prestigious Indian Hotels Company Limited (IHCL), which is a renowned hospitality company under the Tata Group. With a rich history of over 120 years, IHCL is committed to delivering exceptional experiences to guests through its diverse portfolio of hotels, resorts, and palaces. Your role will be crucial in ensuring that guests have a memorable and seamless stay experience. Key Responsibilities: - Represent the IHCL brand with professionalism and provide excellent customer service to all guests - Handle check-ins and check-outs efficiently, ensuring accuracy in billing and guest information - Assist guests with inquiries, requests, and complaints, resolving issues promptly and effectively - Coordinate with other departments to fulfill guest requirements and enhance their overall experience - Maintain a clean and organized front desk area, adhering to all standard operating procedures - Collaborate with team members to achieve daily operational goals and uphold IHCL's high service standards Qualifications Required: - High school diploma or equivalent qualification - Proven experience in a front office or customer service role within the hospitality industry is preferred - Excellent communication and interpersonal skills - Proficiency in multiple languages is a plus - Strong organizational abilities and attention to detail - Ability to work effectively in a fast-paced and dynamic environment Please note: The job description did not include any additional details about the company.,