Front Office Associate

• Guest Relations
• Welcome guests with a warm and professional attitude.
• Handle guest check-in and check-out as per hotel standards.
• Assist guests with inquiries regarding hotel facilities, services, and local attractions.
• Ensure prompt handling of guest complaints and escalate when necessary.
• Reservations & Administration
• Manage room reservations via phone, email, and online portals.
• Maintain updated records of bookings and guest preferences.
• Handle billing, invoicing, and payments accurately.
• Prepare daily reports for occupancy, revenue, and guest feedback.
• Communication & Coordination
• Act as a liaison between guests and other hotel departments.
• Ensure smooth communication with housekeeping, food & beverage, and other service areas.
• Maintain effective communication channels with the Front Office Manager.
• Operations & Standards
• Monitor the front desk area to ensure cleanliness and orderliness.
• Follow all SOPs (Standard Operating Procedures) related to front office operations.
• Maintain guest confidentiality and security of information.
• Uphold grooming standards and maintain professional appearance.
• Customer Service Excellence
• Anticipate guest needs and provide personalized services.
• Handle VIP, group, and long-stay guest arrangements.
• Collect guest feedback and contribute to continuous improvement.

Job Type: Full-time

Pay: ₹17,327.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person