Front Office Associate

Company Description

Fortune Park Hotels Ltd, established in 1995, caters to the mid-market to upscale market segment in business and leisure destinations. As a proud ITC Hotels brand, Fortune Hotels operates over 140+ hotels in 90+ destinations. Our philosophy emphasizes providing contemporary accommodation with personalized service at great value, making us popular among discerning travelers. We have received numerous accolades, such as the VETA Awards 2024 for Best Premier Business and Leisure Hotel Chain and the SATTE Awards 2024 for Hotel Chain of the Year - Mid Market. Our excellence in convenient locations, cuisine, service, and pricing continues to drive our success.

Role Description

This is a full-time, on-site role for a Front Office Associate located in Amritsar. The Front Office Associate will be responsible for managing receptionist duties, including handling phone calls, greeting guests, and managing check-in and check-out processes. They will also be responsible for providing excellent customer service and ensuring effective communication with guests and team members.

Qualifications

• Proficiency in Phone Etiquette and Receptionist Duties
• Strong Customer Service and Check-in skills
• Excellent Communication skills
• Ability to work independently and as part of a team
• Experience in the hospitality industry is a plus
• High school diploma or equivalent; additional certification in hospitality management is an asset