Front Office Associate

Company Description

Fairfield by Marriott, established in 1987, is a global leader in the upper midscale hotel industry, known for providing a seamless and welcoming experience for travelers. Offering reliable service and warm hospitality, Fairfield guarantees guest satisfaction through their Fairfield Guarantee™. With nearly 1,000 locations across the United States, Canada, Mexico, the Caribbean, Latin America, and Asia Pacific, Fairfield caters to the needs of both business and leisure travelers, ensuring an uncomplicated and productive stay.

Role Description

This is a full-time on-site role for a Front Office Associate at Fairfield by Marriott's Vishakhapatnam location. Responsibilities include handling receptionist duties, greeting and assisting guests, managing check-ins and check-outs, addressing guest inquiries, and ensuring exceptional customer service at all times. The role also involves coordinating with other departments to ensure efficient operations, as well as maintaining a welcoming and professional front desk environment.

Qualifications

• Proficiency in Phone Etiquette and Receptionist Duties
• Strong Customer Service skills with a focus on providing positive guest experiences
• Experience handling Check-in and Check-out processes accurately and efficiently
• Excellent Communication skills, both verbal and written, to interact effectively with guests
• Ability to multitask and maintain professionalism in a fast-paced environment
• Previous hotel or hospitality experience is a plus
• High school diploma or equivalent; additional hospitality-related certifications are a bonus