Front Office Assistant

Responsibilities and duties

• Greeting and welcoming visitors: Greet clients, vendors, and other visitors in a friendly and professional manner.
• Answering and directing calls: Manage a multi-line phone system, screen calls, and forward them to the appropriate department or individual.
• Managing correspondence: Handle incoming and outgoing mail, emails, packages, and faxes.
• Scheduling appointments: Schedule, confirm, and manage appointments, meetings, and events for staff.
• Maintaining the reception area: Keep the front desk and reception area tidy, organized, and presentable.
• Performing clerical tasks: This can include data entry, filing, copying, scanning, and transcribing documents.
• Managing office supplies: Monitor and order office supplies and keep an inventory of stock.
• Handling inquiries: Answer basic questions and provide accurate information about the company, services, or policies.
• Providing administrative support: Assist other departments or management with administrative tasks as needed.
• Supporting security procedures: Maintain office security by monitoring visitor logbooks and following safety protocols.

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Skills and qualificationsA successful front office assistant needs a combination of soft and technical skills to manage their varied responsibilities effectively. Required skills

• Communication: Strong verbal and written communication skills are essential for interacting with clients and colleagues.
• Organization and time management: The ability to multitask, prioritize tasks, and manage a busy schedule is crucial.
• Interpersonal skills: A friendly, professional, and courteous demeanor is necessary to make a good impression.
• Customer service: A customer-focused attitude and the ability to address inquiries and concerns with patience and professionalism.
• Problem-solving: Resourcefulness and the ability to think on your feet when issues arise.
• Proficiency with office equipment: Familiarity with multi-line phone systems, computers, printers, and scanners.
• Attention to detail: Accuracy is important when handling appointments, records, and other documents.

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Qualifications

• Education: A high school diploma or equivalent is generally the minimum requirement. Some employers may prefer a formal qualification in office administration or a related field.
• Experience: Previous experience in a front desk, receptionist, or customer service role is often preferred, but entry-level positions are also common.
• Technical knowledge: Proficiency with common office software, particularly the Microsoft Office Suite (Word, Excel, Outlook), is often required.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,992.23 - ₹21,225.71 per month

Work Location: In person