Front Office Assistant

0 years

1 Lacs

Posted:7 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for an energetic, passionate, and customer-focused Front Office Assistant to manage calls and social media enquiries, and actively convert them into sales. This role plays a key revenue-driving function, not just front-desk support.

The ideal candidate should be confident in communication, skilled in handling customer enquiries, and passionate about sales through digital and telephonic interactions.

Key Responsibilities

  • Handle inbound and outbound customer calls professionally
  • Manage customer enquiries received via WhatsApp, Instagram, Facebook, and other social media platforms
  • Convert enquiries and calls into confirmed sales through persuasive communication
  • Respond promptly to messages, comments, and DMs with accurate product details
  • Share product information such as pricing, specifications, customization options, and delivery timelines
  • Coordinate with internal teams for order confirmation, dispatch, and customer follow-ups
  • Maintain proper records of enquiries, orders, and customer details
  • Build strong customer relationships and ensure high satisfaction levels
  • Provide feedback on customer preferences, FAQs, and market trends

Essential Requirements

  • Female candidates preferred
  • Excellent communication skills
  • Multilingual ability is a must (English + Malayalam mandatory; Hindi/Tamil is an advantage)
  • Strong sales orientation with the ability to convince and close customers
  • Comfortable using social media platforms and WhatsApp Business
  • Energetic, confident, and target-driven attitude
  • Customer-friendly and solution-oriented mindset

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Education:

  • Bachelor's (Preferred)

Language:

  • Hindi (Required)
  • English (Required)

Location:

  • Kozhikode, Kerala (Required)

Work Location: In person

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