Front Office Assistant

Company Description

Courtyard by Marriott Bhopal, part of Marriott Bonvoy's prestigious hotel brands, offers guests an exceptional hospitality experience in the heart of the city of lakes. Known for its impeccable service and attention to detail, the hotel provides a blend of modern luxury and local charm. Courtyard by Marriott Bhopal is dedicated to creating unforgettable experiences for its guests while fostering a culture of excellence and growth for its team members.

Role Description

This is a full-time, on-site role for a Front Office Assistant, based at Courtyard by Marriott Bhopal. The Front Office Assistant will be responsible for delivering excellent customer service, managing front desk operations, and ensuring a seamless guest experience. Daily tasks include handling guest check-ins and check-outs, scheduling appointments, answering calls, providing information, and performing clerical and administrative duties to support the hotel's operations.

Qualifications

• Strong interpersonal skills, including the ability to engage with guests and provide superior customer service
• Proficient in phone etiquette and appointment scheduling
• Experience in administrative assistance and clerical tasks
• Ability to multitask and maintain attention to detail in a fast-paced environment
• Proficiency in hotel management systems or software is a plus
• Basic computer skills, including email management and Microsoft Office
• High school diploma or equivalent; relevant certifications or prior hospitality experience is advantageous
• Commitment to maintaining professionalism, punctuality, and a team-centered approach