Front Desk Staff

As a Front Desk Staff at Giovanni Village Resort & Spa, located in Bhopal, your role involves welcoming guests, managing check-in and check-out processes, handling phone calls, assisting with reservations, and ensuring excellent customer service. You will be responsible for addressing guest inquiries and ensuring a seamless experience for all visitors. Key Responsibilities: - Welcome guests and assist with the check-in and check-out procedures - Manage phone calls and direct them to the appropriate department - Assist guests with reservations and inquiries - Provide exceptional customer service and ensure guest satisfaction - Collaborate with team members to maintain professional guest interactions Qualifications: - Strong phone etiquette and proficiency in receptionist duties - Exceptional communication skills to effectively address guest inquiries - Proficiency in computer literacy, including reservation systems and office software - Ability to work as part of a team and provide professional guest interactions - Previous experience in hospitality or front desk roles is a plus - High school diploma or equivalent; additional certifications in hospitality are advantageous - Fluency in English; knowledge of additional languages is preferred.,