Front Desk Staff

Company Description

Giovanni Village Resort & Spa, located 14 kilometers from Bhopal's city center and just 2.5 kilometers from the Ratapani Sanctuary, offers a unique blend of luxury and nature. Known for its proximity to a newly declared tiger reserve, the resort provides guests with opportunities for jungle safaris and tranquil relaxation. It is a premier destination for adventure seekers, leisure travelers, and individuals planning special occasions. Giovanni Village Resort & Spa is committed to creating unforgettable experiences and lasting memories for its visitors.

Role Description

This is a full-time, on-site Front Desk Staff position at Giovanni Village Resort & Spa, located in Bhopal. Responsibilities for this role include welcoming guests, handling check-in and check-out processes, answering and directing calls, assisting with reservations, and providing excellent customer service. The role also requires effectively addressing guest inquiries and ensuring a seamless and pleasant experience for all visitors.

Qualifications

• Strong Phone Etiquette and Receptionist Duties, including managing calls and front desk operations
• Exceptional Customer Service and Communication skills to address guest inquiries and ensure satisfaction
• Proficiency in Computer Literacy, including familiarity with reservation systems and office software
• Ability to work collaboratively as part of a team and provide professional guest interactions
• Previous experience in hospitality or front desk roles is a plus
• High school diploma or equivalent; additional certifications in hospitality or related fields are advantageous
• Fluency in English; knowledge of additional languages is preferred