Front Desk Representative Transport Operations

• Serve as the first point of contact for parents on transport-related queries, concerns, and requests.
  
• Coordinate and facilitate communication between the transport team, accounts department, and parents to ensure smooth operations.
  
• Maintain accurate records and reports on transport operations, issues, and resolutions in the ERP and other designated systems.
  
• Monitor and manage transport logistics software to ensure real-time updates and systematic concern management.
  
• Provide professional assistance at the front desk, addressing walk-in queries from parents and visitors.
  
• Prepare structured reports on transport operations, escalations, and resolutions for management review.
  
• Support administrative tasks related to parent/student data management and communication.

Mandatory Skills & Qualifications

• Tech Savvy: Prior experience with corporate digital tools, ERP systems, and transport logistics software.
• MS Office & Google Suite Proficiency: Advanced knowledge of Excel, Word, PowerPoint, Google Sheets, Docs, and Slides.
• Languages: Proficient in English, Kannada, and Hindi
• Strong organizational and problem-solving skills with attention to detail.
• Excellent interpersonal and communication skills to handle parent interactions with empathy and professionalism.

Preferred Qualifications

• Previous experience in a front desk, customer service, or transport coordination role in an educational or corporate environment.
• Ability to multitask, work under pressure, and maintain a professional demeanor at all times.

Key Attributes

• Professional, approachable, and empathetic personality.
• Systematic and disciplined in handling records and reports.
• Strong collaborative skills to coordinate with multiple teams.