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Indie Stays
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Front Desk Representative

Front Desk Representative

0 years

|

0 Lacs

pune maharashtra india

Posted:1 day ago| Platform:

Apply

Skills Required

billing maintenance upselling

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Greet guests warmly and ensure a smooth check-in and check-out process.
Handle guest reservations, cancellations, and modifications efficiently.
Manage room allocation and coordinate with housekeeping for room readiness.
Respond promptly and professionally to guest queries, requests, and complaints.
Maintain accurate records of guest information, billing, and payments.
Coordinate with other departments (housekeeping, F&B, maintenance) to ensure guest satisfaction.
Uphold hotel policies, SOPs, and brand standards at all times.
Handle telephone calls, emails, and in-person inquiries courteously.
Maintain the front desk area neatly and professionally.
Assist with upselling hotel services and promoting special offers.

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