Front Desk Receptionist

Job Description

We are seeking a friendly and organized individual to join our physiotherapy clinic as a Part-Time Receptionist. As the first point of contact for our clinic, the receptionist plays a crucial role in providing excellent customer service and ensuring the smooth operation of daily activities. This is a part-time position with working hours from 3:00 pm to 8:00 pm. Responsibilities: Front Desk Management: Greet and welcome patients, visitors, and staff in a professional and courteous manner. Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate personnel. Manage patient check-ins and check-outs efficiently. Appointment Scheduling: Schedule and confirm appointments for physiotherapy sessions. Coordinate with physiotherapists to ensure accurate scheduling and minimize downtime. Patient Coordination: Collect and update patient information, including contact details and insurance information. Provide necessary forms and paperwork to patients, ensuring completion and accuracy. Administrative Support: Assist in maintaining organized patient records and filing systems. Handle billing and payment transactions, and coordinate with the billing department as needed. Communication: Communicate effectively with patients, physiotherapists, and other clinic staff to ensure a seamless patient experience. Relay important information and updates to relevant parties promptly. Maintain Clean and Tidy Reception Area: Ensure the reception area is clean, organized, and presentable. Restock brochures and informational materials as needed. Adherence to Clinic Policies: Uphold and enforce clinic policies and procedures. Maintain confidentiality of patient information and adhere to privacy regulations. Qualifications: High school diploma or equivalent. Previous experience in a receptionist or customer service role is preferred. Excellent communication and interpersonal skills. Proficient in basic computer skills and familiarity with scheduling software. Ability to multitask and handle a fast-paced environment. Knowledge of medical terminology or experience in a healthcare setting is a plus. This part-time position offers a great opportunity for individuals seeking a role that combines administrative responsibilities with a supportive and patient-focused environment. If you are a motivated and organized individual with a passion for providing exceptional customer service, we encourage you to apply for this position. Job Type: Part-time Pay: Up to ₹8,000.00 per month Schedule: Morning shift Work Location: In person