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For Employers

Front Desk Receptionist

Propsquare Lifespaces Management Private Limited

0 - 31 years

1 - 2 Lacs

nacharam hyderabad

Posted:3 weeks ago| Platform: Apna logo

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Skills Required

maintenance service electrical security report reports support

Work Mode

On-site

Job Type

Full Time

Job Description

Attend and respond to incoming calls from residents regarding maintenance, services, and general queries. Raise, track, and manage service requests (tickets) via the MyGate system. Assign and escalate tickets to the relevant department or personnel (e.g., housekeeping, plumbing, electrical, security). Monitor ticket resolution status and follow up to ensure closure within the defined timelines. Maintain a call log and daily report of issues raised and resolved. Coordinate with internal teams and vendors for quick resolution of resident issues. Greet visitors, contractors, and vendors at the helpdesk and maintain visitor logs if required. Assist in preparing daily/weekly reports on service request trends and unresolved issues. Maintain a professional and friendly attitude while addressing resident concerns. Support general administrative tasks as assigned by the Facility Manager.

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Front Desk Receptionist