Front Desk Receptionist

The primary responsibility of this role is to ensure a seamless experience for clients and partners. You will be the first point of contact, greeting clients upon their arrival and facilitating their connection with the appropriate party. Answering calls promptly and directing them to the correct offices is also a key aspect of this position. As part of your duties, you will be tasked with creating and maintaining both digital and hardcopy filing systems for all partners. Additionally, you will need to coordinate travel arrangements and schedule meetings based on the itineraries of all partners. Handling bookings through various channels such as phone, email, letter, fax, or in-person will also be part of your daily tasks. Furthermore, you will be expected to complete arrival and departure procedures for guests, take and relay messages, address special requests, and provide information about hotel services and the surrounding area. Handling complaints or issues that may arise, as well as managing appointments and event calendars, are also important aspects of this role. In addition to these responsibilities, you will be required to check in visitors, notify employees of visitor arrivals or cancellations, maintain customer data, and handle incoming and outgoing mail. Keeping paper and electronic documents organized and up to date is also a critical part of the job. This is a full-time position with a rotational shift schedule. The ideal candidate should have at least 1 year of relevant work experience. The ability to multitask, communicate effectively, and provide exceptional customer service will be essential for success in this role.,