Front Desk Receptionist

Job Title: Front Office Executive – Travel Agency

Job Summary:

We are looking for a professional and customer-oriented Front Office Executive to manage reception, client interactions, and administrative support in our travel agency. The role requires excellent communication skills, organizational ability, and a pleasant personality to ensure clients receive the best service experience.

Key Responsibilities:

• Welcome and greet clients, visitors, and guests in a professional manner.
• Answer phone calls, emails, and messages, providing accurate travel-related information.
• Assist clients with inquiries about tour packages, bookings, ticketing, and other travel services.
• Maintain appointment schedules and manage front office operations smoothly.
• Coordinate with travel consultants and operations teams for client requirements.
• Handle client documentation such as visa forms, travel insurance, itineraries, and confirmations.
• Manage incoming and outgoing correspondence, courier, and filing.
• Maintain a clean, organized, and professional front office/reception area.
• Assist in billing, payments, and record-keeping as required.
• Provide excellent customer service and ensure client satisfaction.

Requirements:

• Bachelor’s degree or Diploma in Hospitality, Travel & Tourism, or related field.
• Proven experience as a Front Office Executive, Receptionist, or similar role (experience in travel/tourism sector preferred).
• Strong communication and interpersonal skills.
• Proficiency in MS Office (Word, Excel, Outlook) and basic computer applications.
• Knowledge of travel software/reservation systems is an added advantage.
• Pleasant personality, good grooming, and professional attitude.
• Ability to multitask, handle pressure, and work in a team-oriented environment.

Experience: Minimum 1 year of Experience in Travel and tourism Related Firm

Education: Degree or Diploma in Travel and Tourism

Language: English, Hindi, Malayalam, Tamil

Work Location: Ernakulam

Salary:10,000 to 12000

Employment Type: Full-time

Location: Ernakulam, Mg Road

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person