Front Desk Receptionist : Fresher

Job Purpose:

To be the first point of contact for all visitors and customers, providing a professional and welcoming experience. The Front Desk Receptionist handles inquiries, manages appointments, coordinates with departments, and supports administrative functions to ensure smooth front-office operations.

Key Responsibilities:

1. Front Desk Operations

• Greet and welcome customers, visitors, and guests with a friendly and professional attitude.
• Answer incoming calls promptly, route them to the appropriate departments, or take messages when required.
• Maintain a clean, organized, and presentable front office area.

2. Customer Assistance

• Provide accurate information about the company’s products, services, and processes.
• Assist customers with inquiries regarding appointments, service bookings, or test drives (in an automobile setup).
• Coordinate with the sales and service teams to ensure timely customer support and updates.

3. Appointment & Visitor Management

• Schedule and manage customer appointments and meetings.
• Maintain visitor logs and ensure proper security protocols are followed.
• Inform concerned departments about visitor arrivals.

4. Administrative Support

• Handle incoming and outgoing mail, courier services, and document filing.
• Support daily administrative tasks such as photocopying, data entry, and report preparation.
• Maintain inventory of office supplies and request replenishments when necessary.

5. Communication & Coordination

• Act as a communication link between customers and internal departments.
• Communicate customer feedback or issues to the relevant team for resolution.
• Ensure a smooth and efficient front-office workflow.

Skills & Competencies:

• Excellent communication and interpersonal skills
• Professional appearance and positive attitude
• Strong organizational and multitasking abilities
• Basic computer knowledge (MS Office, email, CRM tools)
• Customer service orientation

Qualifications & Experience:

• Minimum: High school diploma or graduate in any discipline (preferably in Commerce or Arts)
• Experience: 0–3 years in a front office, receptionist, or customer service role (automobile or retail industry preferred)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Work Location: In person